Contact
BraaiVille is made by one person, not a company with a support desk — so contact is a couple of real inboxes rather than a ticketing system. Both get read.
Bugs and feature ideas
Found something broken, or have an idea for a building, event or mechanic? Write to suggestions@braaiville.com.
If you're reporting a bug, it helps enormously to say which browser and device you were using and roughly what you were doing when it happened — placing a building, loading a save, right after an event fired, and so on. A screenshot of the debug log (the small panel in the bottom-left corner of the game) is even better.
Privacy and data questions
Questions about what the game stores, what Google's advertising sets, or your rights under POPIA or the GDPR go to info@braaiville.com. See the Privacy Policy for the full detail first — most questions are already answered there.
Press, licensing and re-use
Want to write about BraaiVille, stream it, or use part of it — code, art, music — somewhere else? Ask at suggestions@braaiville.com. The terms are covered in the Terms of Use, and permission is often given when asked for directly.
Response time
This is a spare-time project, so replies can take a few days rather than a few hours. Every message gets read.